Easy Rider Trainer Support
Indoor cycling workouts for iPhone, iPad, Mac and Apple Watch
Need help? Email support@homebrewbytes.com. Tell us your device, iOS or macOS version, the app version (Settings › About), and your trainer or sensor model. We usually reply within two business days.
Getting started
- Pair your trainer: open Settings › Devices, tap Scan, and connect your smart trainer and heart-rate strap. Known devices reconnect automatically.
- No trainer yet? Turn on Demo mode in Settings › Devices to try everything with a simulated trainer.
- Ride: start a Free ride from the Ride tab, or pick a workout in the Workouts tab and tap Start.
- Set your FTP in Settings, or ride the 20-minute or ramp FTP test and it's saved automatically.
Common questions
Which trainers work? Smart trainers that use the standard Bluetooth Fitness Machine Service (FTMS), such as the Wahoo KICKR Core. Most current smart trainers support FTMS. Any standard Bluetooth heart-rate strap works, and so does an Apple Watch paired with your iPhone.
My trainer doesn't show up. Close other apps that might be connected to it (only one app can control a trainer at a time), make sure Bluetooth is allowed for Easy Rider in Settings › Privacy & Security › Bluetooth, then scan again.
Zwift Click, Play or Ride controllers don't respond. Update the controller's firmware with the Zwift Companion app, then reconnect it in Settings › Devices. You can remap every button in Settings › Controller Buttons.
How do I restore my purchase? Open Settings › Easy Rider Pro › Unlock Easy Rider Pro and tap Restore Purchase. Purchases are tied to your Apple Account and work on all your devices.
How do I cancel the monthly subscription? In the Settings app, tap your name › Subscriptions › Easy Rider Trainer. Cancel at least 24 hours before it renews.
My workouts or rides aren't syncing. Sync uses your iCloud account. Make sure you're signed in to iCloud with iCloud Drive turned on, on every device.
How do I get my rides into other apps? Open a ride in History and tap Export for a FIT or TCX file. Rides can also be saved to Apple Health or uploaded to intervals.icu (set them up in Settings).
Privacy
Easy Rider Trainer doesn't collect your data. Read the full privacy policy and the terms of use.
Contact
HomebrewBytes LLC
Email: support@homebrewbytes.com